What is your return policy?


Jewelry may be returned within 14 days of receipt for full refund. Please call (212) 324-1298 or email info@jillplatner.com for further instructions. All special orders are final sale. 

Returned merchandise must be in original condition. 

For your protection, please package the item securely in a hard box with the original receipt and mail it to us via Parcel Post or any other insured delivery service. You will be notified by e-mail once your return is complete. Please allow 3-5 business days from when we receive your item for your refund (less any shipping costs) to post to your account.

Mail Returns to:  

Jill Platner - Returns
113 Crosby Street
New York, NY 10012 

Store Return Policy: The Jill Platner store does not issue refunds for returned merchandise. 
Store credit may be issued or items may be exchanged within 14 days of purchase when accompanied by a receipt. Merchandise must be in original condition. All special orders are final sale.

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